This job has been expired

Remote

2023-10-19

Full-time

Enjin

Next-generation NFTs for Everyone

What you’ll do

Support

Respond to user support inquiries in a timely manner.
Troubleshoot and provide helpful tips and solutions for users with technical questions/issues.
Provide technical support to Enjin’s official adopters (developers) and clients.
Write and maintain articles on our support center.
Moderate and provide support via Enjin’s online communities, such as Telegram and Discord.
Respond to users on product reviews and feedback.
Test upcoming product updates and features for bugs and functionality prior to public launch.
Communicate urgent bugs, issues, and improvements to the Development team.
Other duties as assigned

Marketing

Assist to develop, implement, and track marketing programs, initiatives and campaigns across a variety of channels.
Assist to investigate the performance of the company’s marketing campaigns and strategies through evaluating key performance metrics.
Collaborate with internal teams to develop and monitor strategic marketing initiatives.
Assist in optimizing the implementation of specific segments of marketing initiatives.
Other duties as assigned

Who you are

Educated with a bachelor’s degree from a leading university in your country with strong English written and oral communication.
At least 1 year experience in digital marketing, preferably within the blockchain, gaming and/or related tech industries.
Must have previous experience with support in Web3, NFTs and blockchain technologies, preferably with Substrate blockchains.
Strong attention to detail, critical thinking, and willingness to learn.
Experience working with a remote team is preferred.
Able to work under pressure in a fast-paced/rapidly changing environment.