Mobile e-wallet GCash said that over 900,000 accounts suspected of committing fraud from January to March were barred from using its services to protect its customers better. The initiative was made possible through its joint efforts with authorities as it improves its app security and fraud management.
In a statement, GCash disclosed that they were working with the National Bureau of Investigation (NBI) and the Philippine National Police (PNP) to make sure that cybercriminals are monitored, caught, and apprehended.
“GCash has been providing invaluable service to Filipinos, especially during the pandemic. It is crucial that we work together to protect the platform against fraud,” – Martha Sazon, GCash president and CEO
She added that as Gcash continues to bolster their security system, they are also “counting on the support of our customers and ask that they be vigilant against online scam.”
GCash also encourages its users to report fraud through Chat with Gigi, its newest beta chatbot. They guarantee that reported fake pages are taken down within 24 hours.
Accordingly, the firm also ensures their strict compliance with the guidance of the Bangko Sentral ng Pilipinas (BSP) and the Anti-Money Laundering Council to secure the safety and security of their customers.
Aside from these steps, Gcash also emphasized the importance of their #GCheckMuna campaign, which encourages users to protect their accounts with the following tips:
- Never share MPIN or one-time password (OTP)
- Only transact GCash-related activity inside the app
- Be careful of who you transact with
- Only go to official GCash channels such as the GCash Help Center (help.gcash.com)
Last year Gcash took the initiative to reach more Filipinos nationwide especially during the pandemic and partnered with 9 more leading brands namely; ExpressPay, DA5, Panalo Express, SouthStar Drug, Robinsons Supermarket, Shopwise, The Marketplace, Robinsons Easymart, and No Brand, expanding its network to 60,000 active cash-in outlets. (Read more: GCash Increases Cash-in Partners)
This article is published on BitPinas: GCash Blocks 900k Accounts To Fight Online Scams
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