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- Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
- Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
- Carrying out document checks and sending them to verification teams
- Answering customer information requests or other forms of information requests from the banks whom we work with.
- Checking our ads to make sure that they are active and within certain limits/conditions, optimizing our ad prices as needed.
- Helping with releasing or refunding trades/payments to/from customers.
- Escalating any complex or suspicious queries to senior team members.