Discord Community Moderator (Fully Remote)
Dynamite Interactive Philippines Limited OpcNational Capital RegPHP 20,000 – PHP 22,000Posted on 4-Jan-23
Job Highlights
- Work Life Balance
- Opportunity to Grow
- Start up Environment
Job Description
The successful candidate will join an interoperable, multi-game, multi-genre, GameFi NFT project. The D.G.Verse is a multifaceted vision that supports an entire ecosystem on its own. From indie developers to gamers, investors, influencers, streamers or competitive players, each has a significant role in the D.G.Verse to invest themselves in and everyone in this metaverse can play and enjoy it.
We are looking for a Community Moderator to join our team and will be working closely with the marketing/communications and community management team of the project. As this is a remote role, you will not be required to report to the office.
Roles and Responsibilities:
- Manage our public Discord server.
- Engage daily with community members on both Discord to understand community sentiment and collect feedback to share with the wider team, this includes technical issue handling and feedback.
- Take any new initiatives from the Community Managers and implement on the discord server,and report any potential issues or feedback during your shift.
- Coordinate with the product and marketing teams, to establish a regular cadence of announcements, promotions and giveaways.
- Set goals for, track and report on community-related metrics ensuring upwards visibility as well as helping inform on metricsโ significance.
- Schedule, manage and promote events on Discord.
- Monitor, log, and track the Ambassador/Alphabassador contribution and provide reports to the Community Managers
- Build relationships with community members, industry professionals and onboard new members/roles.
- Respond to comments and community member queries in a timely manner, and escalate to the Community Managers if required
Requirements:
- An intimate understanding of the web3 and NFT ecosystem. Further knowledge of social, casual games are a plus.
- Familiar or with background on Blockchain, Crypto, NFT.
- Strong interpersonal and written/verbal communication skills, fluent in spoken and written English.
- Proven ability to lead and manage large communities.
- An independent, responsible and highly organized way of working, a creative way to engage and solve challenges.
- Confidence in dealing with a heated atmosphere and challenging situations based on your excellent team player qualities. Not taking player complaints personally.
- A self-starter who thrives on fast-paced, iterative learning-by-doing.
- Intrinsic desire to work with a dedicated and mission-driven team whose values are similar to yours.
- Ability to work and maintain presence on Discord throughout the whole week to assist and manage the community.
- Enforce the rules of the server
- Be fun and helpful
- Candidates will be expected to moderate the discord server during the North American day time hours.
Bonus:
- At least one (1) year of established online community management experience in an environment managing a consumer-focused Discord community
- Experience with advanced Discord management features including bots, token gating, live event management, etc.
- Experience with customer service.
- A strong secondary skill set like photo/video editing.
- Ability to speak another language, other than English
- Shift work will be required across different time zones