Discord Community Moderator (Fully Remote)

This job has been expired
Remote
Full-time
Dynamite Interactive
Dynamite Interactive Philippines Limited OPC is a start up company engaged in the business of development of computer software.

Dynamite Interactive Philippines Limited OpcNational Capital RegPHP 20,000 – PHP 22,000Posted on 4-Jan-23

Job Highlights

  • Work Life Balance
  • Opportunity to Grow
  • Start up Environment

Job Description

The successful candidate will join an interoperable, multi-game, multi-genre, GameFi NFT project. The D.G.Verse is a multifaceted vision that supports an entire ecosystem on its own. From indie developers to gamers, investors, influencers, streamers or competitive players, each has a significant role in the D.G.Verse to invest themselves in and everyone in this metaverse can play and enjoy it.

We are looking for a Community Moderator to join our team and will be working closely with the marketing/communications and community management team of the project. As this is a remote role, you will not be required to report to the office.

Roles and Responsibilities:

  • Manage our public Discord server.
  • Engage daily with community members on both Discord to understand community sentiment and collect feedback to share with the wider team, this includes technical issue handling and feedback.
  • Take any new initiatives from the Community Managers and implement on the discord server,and report any potential issues or feedback during your shift.
  • Coordinate with the product and marketing teams, to establish a regular cadence of announcements, promotions and giveaways.
  • Set goals for, track and report on community-related metrics ensuring upwards visibility as well as helping inform on metrics’ significance.
  • Schedule, manage and promote events on Discord.
  • Monitor, log, and track the Ambassador/Alphabassador contribution and provide reports to the Community Managers
  • Build relationships with community members, industry professionals and onboard new members/roles.
  • Respond to comments and community member queries in a timely manner, and escalate to the Community Managers if required

Requirements:

  • An intimate understanding of the web3 and NFT ecosystem. Further knowledge of social, casual games are a plus.
  • Familiar or with background on Blockchain, Crypto, NFT.
  • Strong interpersonal and written/verbal communication skills, fluent in spoken and written English.
  • Proven ability to lead and manage large communities.
  • An independent, responsible and highly organized way of working, a creative way to engage and solve challenges.
  • Confidence in dealing with a heated atmosphere and challenging situations based on your excellent team player qualities. Not taking player complaints personally.
  • A self-starter who thrives on fast-paced, iterative learning-by-doing.
  • Intrinsic desire to work with a dedicated and mission-driven team whose values are similar to yours.
  • Ability to work and maintain presence on Discord throughout the whole week to assist and manage the community.
  • Enforce the rules of the server
  • Be fun and helpful
  • Candidates will be expected to moderate the discord server during the North American day time hours.

Bonus:

  •  At least one (1) year of established online community management experience in an environment managing a consumer-focused Discord community
  • Experience with advanced Discord management features including bots, token gating, live event management, etc.
  • Experience with customer service.
  • A strong secondary skill set like photo/video editing.
  • Ability to speak another language, other than English
  • Shift work will be required across different time zones