Game Support Representative

This job has been expired
GeekNation is a fast-growing outsourcing service company globally, supporting a one-step service to IT-related industries.
  • Effectively communicate with players to understand their needs and demands.
  • Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.
  • Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
  • Provide reports on community feedback, buzz and viral coverage
  • Maintain social network presence including Facebook, Twitter, and other social media platforms
  • Highlight any players’ concerns and issues that you are aware of across the social media and forums to the respective teams
  • Data management and reporting on content, events, and activities
  • Study and familiarize the game with the goal to learn the process and curves of the game
  • Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs
  • Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.