Game Support Representative
This job has been expired
- Effectively communicate with players to understand their needs and demands.
- Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.
- Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
- Provide reports on community feedback, buzz and viral coverage
- Maintain social network presence including Facebook, Twitter, and other social media platforms
- Highlight any players’ concerns and issues that you are aware of across the social media and forums to the respective teams
- Data management and reporting on content, events, and activities
- Study and familiarize the game with the goal to learn the process and curves of the game
- Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs
- Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.