Support and Marketing Associate

This job has been expired
Remote
Full-time
Enjin
Next-generation NFTs for Everyone

What you’ll do

Support

  • Respond to user support inquiries in a timely manner.
  • Troubleshoot and provide helpful tips and solutions for users with technical questions/issues.
  • Provide technical support to Enjin’s official adopters (developers) and clients.
  • Write and maintain articles on our support center.
  • Moderate and provide support via Enjin’s online communities, such as Telegram and Discord.
  • Respond to users on product reviews and feedback.
  • Test upcoming product updates and features for bugs and functionality prior to public launch.
  • Communicate urgent bugs, issues, and improvements to the Development team.
  • Other duties as assigned

Marketing

  • Assist to develop, implement, and track marketing programs, initiatives and campaigns across a variety of channels.
  • Assist to investigate the performance of the company’s marketing campaigns and strategies through evaluating key performance metrics.
  • Collaborate with internal teams to develop and monitor strategic marketing initiatives.
  • Assist in optimizing the implementation of specific segments of marketing initiatives.
  • Other duties as assigned

Who you are

  • Educated with a bachelor’s degree from a leading university in your country with strong English written and oral communication.
  • At least 1 year experience in digital marketing, preferably within the blockchain, gaming and/or related tech industries.
  • Must have previous experience with support in Web3, NFTs and blockchain technologies, preferably with Substrate blockchains.
  • Strong attention to detail, critical thinking, and willingness to learn.
  • Experience working with a remote team is preferred.
  • Able to work under pressure in a fast-paced/rapidly changing environment.