GCash Assures Accounts Are Safe After Users Raise Alarm Over Unauthorized Transactions

GCash released a statement reassuring customers that their accounts remain secure following reports of unauthorized transactions impacting a number of users.

The company attributed the issue to errors in an ongoing system reconciliation process.

Background Information:

The concern was brought to light when a Facebook user, Rolando Tubo Jr., shared his experience of losing ₱93,000 in unauthorized transactions within just two minutes.

His story resonated widely, with over 1,000 other users reaching out to him with similar complaints.
This incident prompted users to form online groups to share their experiences and coordinate efforts to seek resolution.
The scam appears to involve unauthorized GCash’s ‘send to many’ transaction feature.

GCash Response:

GCash emphasized that the incident was isolated and affected only a limited number of users.

The company stated that they have identified and reached out to the impacted accounts, and wallet adjustments are currently underway to resolve any discrepancies.