Senior Officer, Discord Community Manager – PDAX
About PDAX
At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.
As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.
We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.
If this sounds like you, then we’d love to talk!
About the Role
The Senior Officer, Discord Community Manager will be in charge of the overall management, moderation, and community-building efforts for the PDAX Discord Server. He/she ideally has previous experience and a deep understanding of the many various features of Discord and is able to harness these features towards cultivating a welcoming, engaging, and collaborative culture in the PDAX community.
General Responsibilities
- Execute the Discord community objectives and KPIs set by management while adhering to the branding and policy guidelines of PDAX.
- Manage the day-to-day operations of the PDAX Discord Server (and potentially other related servers) by engaging with its members, moderating their activity, posting important announcements / promos from PDAX, fielding questions and issues, and handling bad actors (e.g. via scam warnings, via kicking out members, etc.)
- Design operations of the Discord community to be fully functional 24/7.
- Help conceptualize and organize new events, activities, and reward programs within the Discord Server (such as AMAs, talks, providing ranks/badges, etc.) in order to maintain high levels of engagement among its members.
- Measure and report the success of the above engagement initiatives via monitoring of KPIs and other metrics.
- Regularly benchmark the most successful Discord communities in the industry globally and implement improvements on the customer experience within PDAX’s Discord community.
- Install and manage various Discord bots that serve specific objectives, such as moderation, giveaways, NFT verification, etc.
- Identify, recruit, and manage a team of highly-engaged volunteers from the community to be moderators or hold other special roles (e.g. marketing ambassadors, other project outreach/collaboration representatives) that build and grow the community.
- Monitor Discord messages, activity, and general sentiment of the server’s members, and seek to cultivate a cordial, helpful, and passionate community.
Qualifications
- Candidate must be extremely familiar and knowledgeable on the many features of Discord Server Management, such as: implementing various Discord bots (collab.land, etc.), assigning various roles / tags, creating exclusive sub-channels, managing voice channels, and the like.
- Candidate has a strong, natural inclination towards community building, creative thinking, execution, customer-service, and is socially adept at managing a multitude of people with varying personalities and agendas.
- Knowledgeable on NFTs including Crypto Punks and BAYC, including the prevailing business models & community engagement strategies these projects utilize.
- Candidate has excellent communication skills, and is able to thrive in the high-performance culture of a startup where collaboration, fast execution, and a tenacity to succeed are paramount.
Our Culture
- We do the right thing. In all dealings, we act with integrity, diligence, and in good faith.
- We think about the customer. We solve problems for our users.
- We love crypto. We are passionate about cryptocurrency, financial markets, and how technology is changing lives.
- We strive for excellence. We love challenges; we raise the bar in everything: our products, services, processes, and people.
- We focus on the mission. We take ownership. We are proactive and we work hard to deliver high-impact results at a rapid pace.
- We exercise leadership. In any role we play, we strive to be effective leaders.
- We believe in continuous learning and growth. We pursue growth, learning, and development, and are eager to give and receive feedback.