Lead Community Manager

At Sending Labs, we don’t just create secure communication infrastructure as a pioneer. We create the future-focused communication products, services, and experiences that redefine what customers expect within the Web3 ecosystem from 2022.

We have a mission and passion to revolutionize the way we communicate in the Web3 era. In Feb 2023, we secured USD $12.5 million in seed funding from Insignia Venture Partners, MindWorks Capital, and Signum Capital.

Our flagship products, SendingNetwork and SendingMe, create a truly decentralized Web3-native hub for secure chat, transactions, and community-building. We inspire and empower Web3 communities, developers and users with the tools and platform they need to communicate openly and securely while maintaining the users’ ownership over their data.

Our Sending Labs’ co-founders are serial entrepreneurs who had built a B2C mobile browser product to a community of over 200 million users globally prior to its acquisition in 2014.

Our team, consisting of more than 40 individuals located around the world, possesses very solid entrepreneurial experience, strong technical capabilities, and extensive experience in B2C products. The majority of them have graduated from Top universities and have worked in Fortune Global 500 technology companies.

We believe that people don’t come here seeking safety. They come here to dive into the depths, to make their work count for something meaningful, something impactful, and something that couldn’t happen anywhere else.

Join Sending Labs, and let us shape and revolutionize the way we communicate in the Web3 together and you will have the chance to build a 1 billion users product from 0-1, making a significant impact on the world and the next generation. You know, it starts with YOU!

Job Overview

Are you a Web3 enthusiast ready to lead our community into the future? We’re seeking a Lead Community Manager who’s not just passionate but deeply immersed in the Web3 universe. In this pivotal role, you’ll be responsible for executing our Customer Success plan, connecting with our users, and nurturing a vibrant Sending.Me community.

Key Responsibilities

As our Lead Community Manager in the Web3 space, you’ll be at the forefront of our mission:

• Execute our retention and Customer Success plan, carefully crafted by our Team Lead.
• Be the face that resolves community concerns, bridging the gap between our company and our valued users.
• Dive into the Sending.Me community across multiple channels, from our messaging platform to our social media spaces.
• Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
• Create and manage exciting community events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
• Collaborate with our content team to curate and share compelling content tailored to each user persona.
• Craft and maintain a content calendar to ensure a steady stream of relevant material across all communication channels.
• Keep an eye on key community engagement metrics and KPIs, offering brilliant recommendations for ongoing improvement.
• Build and nurture meaningful relationships with key community members, from visionary Web3 startup founders to partners.
• Stay in the know about industry trends, the competitive landscape, and the latest in community management and marketing.

Qualification

• Bachelor’s degree in Marketing, Communications, or a related field
• You’ve got a solid 3+ years of experience in community management, ideally within the Web3, blockchain, or cryptocurrency industry
• Strong understanding of customer success and user retention strategies
• Excellent communication and interpersonal skills
• Experience with messaging platforms like Discord or Slack
• Proven ability to multitask and manage multiple projects simultaneously
• Ability to work effectively in a fast-paced, dynamic environment
• Passion for the Web3 ecosystem and a deep understanding of its trends and developments
• SG-based or Philippine-base preferred

What We Offer

• A competitive salary and benefits package that recognizes your talent and dedication.
• The chance to be part of a rapidly growing industry where your work truly matters.
• Collaborative and supportive work environment
• Flexible work schedule and remote work options