October 31, 2018. In a study conducted by FINTQnologies Corp (of PLDT), the majority of the country’s mid and small-sized financial institutions are not ready for digital transformation. Furthermore, the research reveals that among different groups surveyed, a majority do not see the need to prioritize emerging technologies like blockchain and artificial intelligence (AI) in the shift.
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FINTQ Report Summary
Table of Contents.
FINTQ’s report “Are Philippine Financial Institutions Ready for DX” examines the financial landscape’s readiness to adopt technology to achieve the country’s goal of increasing electronic payments by 20% and achieve its financial inclusion goals by 2020.
While the findings revealed that the majority are not ready for the digital shift, it reveals how financial inclusion can be accelerated – through mobile phones.
Blockchain and Cryptocurrency Are Low Priorities
Financial institutions that want to go digital first want to prioritize basic functionalities that will make their services more efficient.
For example, most of the respondents say they look for functionalities such as bills payment, mobile payments, electronic Know-Your-Customer (e-KYC), and online banking as key priorities.
Things like blockchain, cryptocurrency, and artificial intelligence are low priorities.
The respondents are classified into 3. The Path Breakers are those institutions with “extensive and substantial” capacity to go digital. The Pack Followers are those with limited capability to undergo digital transformation but aware of the emerging technologies. Digital Laggards are those with extremely limited capacity to go digital.
Blockchain & Cryptocurrency Prioritization per Respondent Classification
The Path Breakers have the capacity to go digital. Many of the respondents in this classification already have online banking functionalities and are members of the Philippine Clearing House and Bancnet*(read notes below the article). Their digital priorities are centered on mobile payments and internet banking. Blockchain and cryptocurrencies as priorities are ranked lower.
The Pack followers are institutions that are very interested in digital transformation but are only slightly digitally transformed themselves, with around 72% of these institutions not even having an online banking platform. The pack followers look at Bills Payment as their key priority.
The Digital Laggards are those with limited capacity to adapt to the digital transformation shift. 59% of the digital laggards are only slightly aware of digital transformation and 86% do not have an e-banking platform. Majority of them are not members of the Philippine Clearing House and Bancnet. At the top of their priorities are bills payment and loans management systems.
The report reveals that blockchain and cryptocurrency are low priorities, which FINTQ has expected given that the majority of the respondents are digital laggards and pack followers.
Blockchain is currently a young technology and is often grouped with the likes of artificial intelligence as the next big thing in finance.
While it is expected for mid & small-sized financial institutions to not have the capacity to digitally transform, albeit to even look at blockchain, many of the Philippines’ universal banks such as Union Bank and Philippine National Bank (PNB) are looking into blockchain as a technology that will transform their banking systems.
In a previous report, PNB chairman Flor Gozon Tarriela said it is a bank-wide policy to closely study disruptions happening in finance. As such, they are studying the blockchain as one of the ways to improve banking.
Union Bank has been at the forefront of blockchain in the Philippines. The universal bank pioneered Project i2i to connect rural banks into the blockchain and even conducts training to increase blockchain developer talent in the country.